Privacy Policy

Last Updated On 1-March-2024
Effective Date 1-March-2024

This Privacy Policy describes the policies of Cedar Retreats, West Tanfield North Yorkshire, North Yorkshire HG4 5LH, United Kingdom of Great Britain and Northern Ireland (the), email: sales@cedarretreats.co.uk, phone: 01677 470284 on the collection, use and disclosure of your information that we collect when you use our website ( https://cedarretreats.co.uk ). (the “Service”). By accessing or using the Service, you are consenting to the collection, use and disclosure of your information in accordance with this Privacy Policy. If you do not consent to the same, please do not access or use the Service.
We may modify this Privacy Policy at any time without any prior notice to you and will post the revised Privacy Policy on the Service. The revised Policy will be effective 180 days from when the revised Policy is posted in the Service and your continued access or use of the Service after such time will constitute your acceptance of the revised Privacy Policy. We therefore recommend that you periodically review this page.

Information We Collect:
We will collect and process the following personal information about you:

Name
Email

How We Use Your Information:
We will use the information that we collect about you for the following purposes:

Marketing/ Promotional
Support
Administration info
If we want to use your information for any other purpose, we will ask you for consent and will use your information only on receiving your consent and then, only for the purpose(s) for which grant consent unless we are required to do otherwise by law.

Retention Of Your Information:
We will retain your personal information with us for 90 days to 2 years after user terminate account or for as long as we need it to fulfil the purposes for which it was collected as detailed in this Privacy Policy. We may need to retain certain information for longer periods such as record-keeping / reporting in accordance with applicable law or for other legitimate reasons like enforcement of legal rights, fraud prevention, etc. Residual anonymous information and aggregate information, neither of which identifies you (directly or indirectly), may be stored indefinitely.

Your Rights:
Depending on the law that applies, you may have a right to access and rectify or erase your personal data or receive a copy of your personal data, restrict or object to the active processing of your data, ask us to share (port) your personal information to another entity, withdraw any consent you provided to us to process your data, a right to lodge a complaint with a statutory authority and such other rights as may be relevant under applicable laws. To exercise these rights, you can write to us at sales@cedarretreats.co.uk. We will respond to your request in accordance with applicable law.
Do note that if you do not allow us to collect or process the required personal information or withdraw the consent to process the same for the required purposes, you may not be able to access or use the services for which your information was sought.

Cookies Etc.
To learn more about how we use these and your choices in relation to these tracking technologies, please refer to our Cookie Policy.

Security:
The security of your information is important to us and we will use reasonable security measures to prevent the loss, misuse or unauthorized alteration of your information under our control. However, given the inherent risks, we cannot guarantee absolute security and consequently, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.

Grievance / Data Protection Officer:
If you have any queries or concerns about the processing of your information that is available with us, you may email our Grievance Officer at Cedar Retreats, Cedar Retreats West Tanfield North Yorkshire HG4 5LH, email: sales@cedarretreats.co.uk. We will address your concerns in accordance with applicable law.

 

APP PRIVACY DETAILS

Cedar Retreats built the Cedar Retreats app as a Free app.

This service is provided by Cedar Retreats at no cost and is intended for use as is.  This page is used to inform app users regarding our policies with the collection, use and disclosure of Personal Information if anyone decided to use our Service.  If you choose to use our Service, then you agree to the collection and use of information in relation to this policy.

The Personal Information that we may collect is used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.

 

Information Collection and Use

For a better experience, while using our Service, we may require you to provide us with certain personally identifiable information.

 

Activities/Booking Login

When using the app you have the ability to login with an existing username and password created when making a booking with us.  Our app communicates with the third party activity/booking system and then stores a small amount of information to help personalise the app experience to your booed holiday.

  • The app or connected web service does not store your username and password in any form
  • Future requests to refresh booking and balance information uses a tokenised identifier provided by the activity booking engine
  • This data is completely cleared when you use the logout feature found in the app
  • This data is completely cleared when you use the clear data feature found in the app

Push Notifications

The app can receive push notification.  You can choose to receive notifications based on their interest/booking type, and disable them if you wish.

  • Notifications can be disabled when logging into the app for the first time
  • Notifications can be disabled at anytime by navigating to the settings sections of the app
  • Notifications can by disabled at anytime outside of our app using your devices operating system

Analytics

The app uses analytics from Google Firebase.  This is so we can improve the app by seeing which areas are used, and for what purpose.

  • We do not report on any sensitive or identifiable information in regards to your booking or user
  • Analytics can be disabled at anytime by navigating to the settings section of the app

Third Parties

The app does use third party services that may collect information used to identify you.  Third party service providers used by the app policies:

  • Google Play Services – https://policies.google.com/privacy
  • Google Analytics Firebase – https://firebase.google.com/support/privacy